Current Status

Analyst repaired equipment restoring network stability.

Resolution Statement

Actions and Root Causes

A faulty mult-mode module was discovered

Corrective and Preventative Measures

Additional analysis and tests will be performed to assure all equipment servicing that area is in good working order.

Affected Services

• UH Wired network

Event Updates

Network Disconnects

May 13, 2015 , 1:30 PM

Occupants in ERP 403 were unable to maintain a stable network connection. Data connections, VoIP, and instant messaging are being disrupted.

Analyst repaired equipment restoring network stability.

May 13, 2015 , 6:00 PM

Analyst replaced the SFP module